1. Introduction
Welcome to SME+. We are committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, and share information across our platforms and AI services to provide you with the best enterprise-grade technical solutions in the GCC region.
2. Company Information
SME+ Investment is registered in Dubai, United Arab Emirates. Our services are designed for small and medium enterprises (SMEs) looking to leverage artificial intelligence and modern technical infrastructure to scale their business operations.
3. Information We Collect
We collect information that you provide directly to us, information we collect automatically when you use our services, and information from third parties.
4. How We Use Your Information
Your data is used to provide, maintain, and improve our SME+ platform features, including:
5. Legal Basis for Processing
We process your data based on contractual necessity (to provide the services you purchased), legitimate business interests (improving our platform), and compliance with UAE federal laws regarding data protection.
6. Cookies and Tracking
We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies, though this may limit your ability to use certain portions of the SME+ platform.
7. Data Sharing
We do not sell your personal data. We share information only with:
8. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with services, or as required by corporate tax and legal record-keeping requirements in Dubai.
9. Data Security
We implement enterprise-grade security measures, including end-to-end encryption for data at rest and in transit. However, no method of transmission over the internet is 100% secure.
10. AI-Powered Services
Our AI models process anonymized business data to provide predictive analytics. We ensure that specific personal identifiers are stripped before being utilized in our wider machine learning training sets to protect individual privacy.
11. Your Rights
Depending on your location, you have the right to access, correct, or delete your personal data. You may also object to processing or request data portability via our support portal.
12. International Transfers
Your information may be transferred to computers located outside of the UAE where data protection laws may differ. By using our service, you consent to these transfers in alignment with our security protocols.
13. Children's Privacy
Our services are not intended for anyone under the age of 18. We do not knowingly collect personal information from children.
14. Third-Party Links
Our service may contain links to other sites. If you click on a third-party link, you will be directed to that site. We strongly advise you to review the Privacy Policy of every site you visit.
15. Meta Platform Compliance
For users connecting via Meta services (Facebook/Instagram), we adhere to the Meta Platform Terms and Developer Policies. We only request the minimum permissions required for ad performance tracking and SME audience targeting.
16. Google Services Compliance
SME+ use of information received from Google APIs will adhere to the Google API Service User Data Policy, including the Limited Use requirements.
17. Contact Us
If you have any questions about this Privacy Policy, please contact us: